Shipment Policy
The China shipments offer to you the best way to save money making your purchases direct-from-factory with all the guarantees.
Registered airmail Shipping: All orders in SPARELANDPHONE.com will be shipped with Tracking No Reg Airmail, when your order has been dispatched, you will get a tracking number to track your package online.
For US and UK can take 10 to 20 working days.
South Africa (excluding overseas territories), takes between 15 and 28 working days.
For France, Italy, Germany and the rest of Europe will take between 15 to 20 working days.
Thailand or Malaysia for 7 to 20 working days.
For countries not mentioned above may take 15 to 35 working days. SPARELANDPHONE.com is not responsible for customs expenses or taxes in your country.
Note: The shipping information and tracking code is managed by the agency and excludes weekends and holidays. The delivery may be delayed because of high season, holidays, bad weather, flight delays and others may be normal delays of 7 to 10 days in some cases.
All shipments include tracking code and signed delivery.
Before to buy
1. Can I change my delivery address after placing my order?
For security reasons SPARELANDPHONE can only send the goods to the customers PayPal address. For people who wish to receive the product in a different direction, please confirm via a message on the PayPal platform. The addresses sent via email or contact form are not valid. For T/T Payments we can delivery the goods to the address as you want, also you can request the change of the shipping address after you place your order in our Suport system with the email associated to your account.
2. How to works the customs taxes?
In SPARELANDPHONE our products have NOT included any international tax like customs taxes. For airmail shipments customs officials inspect packets at random. SPARELANDPHONE can not guarantee that your order will be inspected and required to pay VAT by tariff authorities. SPARELANDPHONE is NOT responsible for the package if the client rejects the receipt, it will be destroyed at your local tariff center.
3. How long it takes to process the order in SPARELANDPHONE.com?
Small orders are shipped within 2-3 business days, large orders may take a little more time for preparation.
4. How I can know the real stock status?
SPARELANDPHONE does not have all items in stock. After receiving your order, a qualified person of SPARELANDPHONE categorizes and submit the orders to be processed at our warehouse. Orders are usually processed in about 3 business days. Email once your order has been shipped.
If you want to make sure that a model is in stock or is there enough quantity to meet your needs, please contact us to confirm the quantity and product.
After to buy
1. Can I cancel my order?
(A): If your order has not been shipped, please contact us for your return including the ID of the order placed which to cancel.
(B): If your product has already been shipped we can not cancel your order.
Returns
You can return your order, or any part of your order, for a full refund if you are not satisfied for any reason.
You must register your return within 31 days from receipt of your order and send the goods back according to our instructions without undue delay and in any case no later than 60 days from registering your return.
To start a return process please contact us: info@sparelandphone.com
Damaged or faulty goods
If your order arrived damaged, or you’re having problems with a product you’ve bought, please contact us as soon as possible.
We will require an image or video showing the damage, fault or incorrect item received to be able to provide a solution. The most common solutions to resolving issues relating to damaged or faulty goods are:
- We may be able to provide a replacement.
- We may offer a discount to keep the goods with minor damage.
If we cannot replace the item, and you do not wish to accept a discount, you can cancel the order and return the goods for a full refund. We may be able to collect the goods or provide you with a free returns label. However if we can’t collect the item or provide a free returns label, we will refund reasonable returns postage costs upon you providing a copy of your returns postage receipt.
Refusing delivery
If you refuse to accept delivery of all or part of your order (where the products or packaging do not appear to be damaged or defective) any fees and charges incurred by the retailer due to a package being refused may be deducted from your merchandise refund. The same will apply if the tracking states that delivery has been attempted and the item is awaiting collection from a postal depot, and that item is not collected and returned to the sender.
Refunds
- You will be refunded within 14 days of receiving the goods back.
- If we offered to collect the goods, you will be refunded within 14 days of canceling your contract.
- You will receive an email once the products reach us and are accepted for return.
- Refunds will be issued to the same means of payment initially used to purchase the goods.
- Refunds usually take between 1 – 5 business days to show in your account, depending on the payment method used.
